Terms of service

Effective Date: 30 August 2025

1. General

1.1. Petnix (“we”, “our”, “us”) operates the website www.petnix.co.za.
1.2. By accessing or using this website, you agree to comply with these Terms of Service and applicable South African laws.
1.3. We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

2. Products and Pricing

2.1. We aim to provide accurate product descriptions and prices.
2.2. Prices may change without notice.
2.3. We may limit quantities, discontinue products, or refuse orders at our discretion.

3. Orders and Payment

3.1. Orders are subject to acceptance and availability.
3.2. Payment must be made at the time of purchase via the available methods.
3.3. You warrant that any payment method you use is yours or authorized for use.

3.4 Order Modifications:
Once an order is confirmed, no changes or additions can be made. Please review your cart carefully before completing your purchase.

3.5 Address Information:
Please ensure accurate and complete address details are provided during checkout. We are unable to make address changes after an order is confirmed.

4. Shipping and Delivery

4.1. We use third-party couriers, such as The Courier Guy, to deliver orders nationwide.
4.2. Shipping times are estimates and may vary based on location, stock availability, and courier service.
4.3. Risk of loss or damage passes to you upon delivery.
4.4. Shipping costs are clearly stated at checkout. Free delivery is available on orders over R600.

4.5 Fulfillment Timelines:
Our normal order fulfillment time is 3–5 working days. During high-volume periods or sales, fulfillment may take 5–10 working days. We appreciate your patience as we work to process every order.

4.6 Delivery Timelines:
Once an order has been fulfilled, delivery is managed by the courier service. Delays may occur during high-volume periods. For delivery inquiries, please contact the courier directly.
Note: For rural or remote areas, delivery may take up to an additional 5 working days.

5. Returns, Refunds, and Exchanges

5.1. Our Returns & Refunds Policy is available [here – link to policy].
5.2. Your rights under the Consumer Protection Act (CPA) are not affected. This includes the right to return faulty or misrepresented goods.
5.3. Sale items may have specific refund conditions, which are outlined in the Returns & Refunds Policy.
5.4. Exchanges are available for defective or damaged items. Contact us at petnixstore@gmail.com for assistance.

6. Privacy and Data

6.1. We comply with POPIA (Protection of Personal Information Act).
6.2. Your personal information is collected, used, and stored only to process orders, improve services, and communicate with you.
6.3. Our full Privacy Policy is available [here – link to Privacy Policy].

7. Intellectual Property

7.1. All content on the website, including text, graphics, logos, and images, is owned by Petnix or its licensors.
7.2. You may not copy, reproduce, or distribute content without express permission.

8. Limitation of Liability

8.1. Petnix is not liable for indirect, incidental, or consequential damages from your use of the website or purchase of products.
8.2. This does not limit your rights under South African law, including the CPA.

9. Governing Law

9.1. These Terms are governed by the laws of the Republic of South Africa.
9.2. Any disputes will be handled under the jurisdiction of South African courts.

10. Contact Us

For questions regarding these Terms of Service, please contact:
Email: petnixstore@gmail.com
Phone: 072 656 3382